General conditions of sale

This notice contains the terms and legal conditions governing the website mezulic.com and the sale of the related products.

By accessing the website mezulic.com users are committed to accept and agree to comply with all the conditions included hereunder.

Mezulic S.r.l. reserves the right to require users who do not accept or do not intend to abide by these terms, to refrain from using the website mezulic.com 

The display of the website mezulic.com provides customers with all the information about the products offered together with the opportunity to purchase the same.

General conditions of Sale

These terms  govern the offer and sale of products on the website  mezulic.com

In case of purchase of physical products, the shipment will be subject to the payment of a fee for all the orders that has been placed.

Prices published on the site, payments and order invoices are in Euro.

For any additional information, please refer to info@mezulic.com

Sales and Commercial policy / Final Client

Mezulic S.r.l. has created and published the website mezulic.com with the aim of offering a service exclusively reserved to its customers.

The products on sale at the website mezulic.com are intended to the final consumer.

Under these terms “final consumer” accordingly to the “Consumer Code” (D. Lgs. 206/2005) will mean a physical person acting for purposes unrelated to his/her business or profession or an entity which does not act as the retailer of purchased goods.

Therefore in case of clients not part of the above category the above-mentioned law provisions may not be applied with particular regard to returns and refunds as set forth hereinafter.

How to buy

Listening preview and description of the details are available for each product on the site.

To purchase one or more products on mezulic.com it is necessary to to select the track and the product, to approve the sales conditions and to fill out the order form in electronic format (including personal data, billing and shipping sections).

The order form contains a summary of the information on the essential features of each order and the related price (including any applicable tax or charge), the payment method and the instructions about the delivery of purchased products are related shipping costs as well as the personal data of clients.

Accepted payment methods

Payment may be issued through:

– CREDIT CARD

in this case, after completing the order, the customer must enter all the bank details required for the purpose of finalizing the purchase transaction.

The order will therefore be sent upon crediting of the payment to the bank account of Mezulic S.r.l.

– PAYPAL

In this case, Mezulic S.r.l. will deliver the products to the address indicated on the account verified by Paypal.

Rights reserved to Mezulic S.r.l.

The retailer may withdraw from this Agreement in the event of errors or inaccuracies regarding the orders displayed on the website  mezulic.com

Mezulic S.r.l. may not issue purchase orders that do not provide sufficient solvency guarantees or that are incomplete or incorrect or in case of unavailability of the products.

In these cases Mezulic S.r.l. will inform the customer by email that the contract is not concluded and that Mezulic S.r.l.  has not followed the purchase order due to a specific reason.

If the products displayed on  mezulic.com are no longer available for sale, Mezulic S.r.l. will promptly notify the customer – no later than ten (10) days following the date of the order – about the possible unavailability of ordered products.

In this event Mezulic S.r.l. will fully refund any advanced payment.

By ordering online the customer unconditionally agrees and undertakes to respect these General Sales Conditions and Privacy Policy.

Upon acceptance of the above, Mezulic S.r.l. will send via e-mail a receipt of the purchased order containing a summary of any information already given with the order form (pertaining the essential features of the product, detailed price information, different option of payment and delivery costs).

Products and Warranty

Sales through mezulic.com are reserved to products owned by Mezulic S.r.l. only.

The Warranty on these products is offered directly by Mezulic S.r.l. as the owner of the product and therefore responsible for the delivery.

Shipping and Delivery Products

Mezulic S.r.l. will deliver through the Post services any order received within one business day and the Post service will deliver the product to the selected address.

Mezulic S.r.l. will not be liable for any delay due to check or controls or for any other reason of force majeure  beyond its control.

Order status

Once confirmed and processed, orders cannot be changed.

Orders placed separately will be shipped separately.

In Italy the following days are national holidays and therefore the Post service does not carry out shipments:

January 1st

January 6th

Easter and Easter Monday

April 25th

May 1st

June 2nd

August 15th

November 1st

December 25th

December 26th

Returns and refunds

Upon arrival of the products, the customers are required to carefully inspect the parcel before signing the receipt.

Whether for any reason the packaging should be damaged or the seal tape should not be intact, customers are required to sign the receipt with reserve or to refuse the delivery.

If the delivery has been accepted with an unauthorized signature or there are signs of damage of any  kind, customers are required to report to the Post services immediately and to contact Mezulic S.r.l

If the package is damaged or if part of the product is missing, the packaging must be stored for further verification.

Any dispute regarding damages, defects or delivery to the wrong address must be submitted to Mezulic S.r.l within 10 days from the delivery date resulting on the Post services site.

All customers requiring an order settle a commercial relationship with Mezulic S.r.l and therefore they agree to accept the delivery of their parcel.

If the shipment is not concluded for customer-related reasons (incorrect address, no show up, incorrect phone number, etc.), or if the customer refuses the delivery, shipping charges and custom charges will be deducted from the refund due to the customer.

If for any reason customers wish to return the purchase, this may be effected within 30 days from the date of delivery of the order it being understood the returning products must be unaltered.

Customers are invited to e-mail to info@mezulic.com the order number and the products they wish to return, specifying any defect and compensation requested.

Only returns due to a Mezulic S.r.l. error (incorrect or defected product) will be free of charge.

Refund will be made upon verification of the unaltered product.

Mezulic S.r.l will check if the request of return order will be effected within the terms (30 days).

In this case the Post services will withdraw the return at a cost of €12 to be paid cash.

Costs of return will be at customers sole cost.

Orders effected through Paypal or bank wire transfer will be returned to the payer account.

Refund will be issued in the same currency as the original purchase.

Terms of the Website – Property – Copyright and Trademark

The domain mezulic.com and all its content is owned by Mezulic S.r.l. including any documentation, image, font, design, music, software, code and format script.

The material contained on the website is protected by copyright.

Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, is strictly forbidden unless prior written consent by Mezulic S.r.l.

Mezulic S.r.l.  prohibits the use of any content or trademarks in the Site for any purpose other than those above-mentioned.

Customer service

Any information may be addressed by email to the Customer Service at info@mezulic.com 

Right of withdrawal

In the event “Consumer Code” (D. Lgs. 206/2005) may apply then customers may withdraw from the contract concluded with Mezulic S.r.l.  without any penalty and for any reason, within fourteen (14) days from the receipt of products purchased through mezulic.com

To exercise the right of withdrawal customers will have to send an email to info@mezulic.com indicating all the details of the order.

Mezulic S.r.l.  reserves its right not to accept the return of products which have been altered in their essential and qualitative characteristics or which have been damaged.

Any shipping costs for returning the products to the seller remain at sole buyer’s expense.

Buyer’s obligations

These General Sales Conditions are governed by the Italian law concerning remote purchases and electronic commerce (Legislative Decree 9 April 2003 no. 70) and if the case may be by the Legislative Decree 6 September 2005 no. 206, Consumer Code.

Any dispute will be submitted to the Court of residence or domicile of the consumer in the event “Consumer Code” will apply, Mezulic S.r.l.  court in all other cases: in case the consumer should be domiciled or resident outside Italy, any dispute will be submitted to the Court of Milan.

The purchaser is strictly prohibited from entering untrue data during the purchase and registration process.

It is expressly forbidden to make double registration or to input third-party data.

Mezulic S.r.l.  reserves the right to prosecute any violation and abuse.

Disclaimer of Responsibility

Mezulic S.r.l.  displays information on this site in order to provide a service for its customers, but it does not disclaim any responsibility for any technical or factual inaccuracies or typographical errors which will be immediately corrected upon request.

Mezulic S.r.l.  reserves the right to make corrections and changes to the site without prior notice.

Mezulic S.r.l.  makes no warranty that information displayed on the site would comply with the Customers’ country legislation.

Mezulic S.r.l.  will not be charged for any problem, damage or risk that the user may encounter while using the site.

Mezulic S.r.l.  ensures that the website  mezulic.com  is protected accordingly to international standard.

If this site is used correctly, the user is protected against the risk of viruses.

Mezulic S.r.l.  declines any liability for any malfunctions related to the deactivation of cookies in the user’s browser.

Mezulic S.r.l.  reserves the right to review the terms and conditions contained in this legal notice, by updating it without any obligation to give prior notice.

The user must comply with the terms contained in this legal notice by periodically reviewing any updates, modifications, and corrections.

Privacy

Privacy conditions as described by our website at page mezulic.com/privacy-policy will apply hereunder.